Applicable Versions: All
The following link to the online Help manual shows the Mail settings screen
Emails not being sent out is not necessarily an issue with DataPA.
To track down possible causes the following items would be a good starting point.
- Check the Scheduler log file, and/or the Windows event Viewer, wither of these may give a hint to why mail may not have been sent. It would be worth setting verbose on for a short time which should give more details of the scheduler's processing
- If the mail was working and then has stopped sending mail then
- Check if the Email system has been changed in any way
- Check the user credentials of the User entered in the Scheduler setup. ( Maybe a user/password changed has caused the issue)
- Check that the mail server can still be seen from the scheduler server.
In the event of a mail failure the Scheduler Log file outputs information relating to the failure in the format:-
30/09/2014 11:15:07.321 2368 9 5 E ----------------------------------------------------------------------------------------
30/09/2014 11:15:07.322 2368 9 5 E SEND EMAIL FAILED. PLEASE CHECK YOUR MAIL SERVER SETTINGS:.
30/09/2014 11:15:07.324 2368 9 5 E Error Message = Failure sending mail. : Unable to connect to the remote server
30/09/2014 11:15:07.325 2368 9 5 E Mail address Delimiter = ;
30/09/2014 11:15:07.326 2368 9 5 E SMTP Host = localhost
30/09/2014 11:15:07.328 2368 9 5 E From = xxxx@yyyyy.com
30/09/2014 11:15:07.329 2368 9 5 E From Display Name = DataPA Scheduler
30/09/2014 11:15:07.331 2368 9 5 E Use Authentication = False
30/09/2014 11:15:07.332 2368 9 5 E Username =
30/09/2014 11:15:07.333 2368 9 5 E Password =
30/09/2014 11:15:07.335 2368 9 5 E SMTP Port = 25
30/09/2014 11:15:07.336 2368 9 5 E Recipient = xxxxxxxxxxxx@yyyyy.com